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Online Hemp CBD Store | Free shipping on orders over $50

Damaged & Defective Policy

Thank you for visiting cbdmsa.com!

If you are not entirely satisfied with your purchase, we’re here to help.

Faulty products may be exchanged for the same or similar products.

Before you return a product, please make sure that:

The product was purchased in the last 30 days.

Items damaged in the mail or through shipping will need to file a claim with the shipping carrier. 


We will only issue refunds for:

Duplicate orders

We do not offer refunds for any other reason than what is noted on this page.

Out of Stock Policy

Most items are available for immediate shipping. 

However, some items may be made to order and require a few extra days of processing. 

Out of stock items may be replaced with a similarly priced item or you may receive store credit.

User Error Policy

We reserve the right to refuse a return on products that have been damaged due to user error. This is a case-by-case basis.


If you have any questions about our Returns and Refunds Policy, please start a chat with us by clicking on the talk cloud on the bottom of your screen.